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Installation help
What happened while installing?
Choose the message or situation that best matches your device. Nothing here will delete or change your eSIM.
iPhone
Android
The one-tap link won’t open
Use a second installation method without changing the eSIM.
The QR code is on this phone
Use the installation link, display the QR code on another screen or enter the details manually.
The phone says the QR code was already used
The eSIM may already be downloaded on this or another phone.
The activation code is rejected
Copy the details from your installation page and check for extra spaces.
There is no Add eSIM option
The model, regional variant or carrier settings may not allow eSIM.
The phone is carrier locked
Only the carrier that locked the phone can unlock it.
It downloaded but I can’t see it
The phone may have saved the eSIM under a generic line name.
I deleted the eSIM
Many eSIM profiles can be downloaded only once.
I need a person