How it works
Your travel eSIM, step by step
Choose coverage and a plan
Find your destination and compare data, validity and total price. Check the included countries, hotspot allowance and plan start condition.
Check your phone
Choose the exact phone you’ll take and check its eSIM support. Your phone also needs to be unlocked for other networks.
Install at the right time
When your eSIM is ready, follow the instructions in your order or email. Use the install link, scan the QR code from another screen or enter the details manually.
Connect after landing
Turn on your Alaveno line, select it for mobile data and enable data roaming for that line. Follow your installation guide to connect to a supported local network.
If it does not connect
Check your connection settings
If your eSIM is installed but you cannot get online, start with the settings below. Your installation instructions also explain any APN settings you need.
Open the connection guideTurn on roaming for your eSIM
Turn on data roaming for your Alaveno line. Keep it off for your usual SIM; your home carrier may still charge for calls and texts.
Choose Alaveno for mobile data
In your phone’s mobile data settings, select the Alaveno line. On a dual-SIM phone, an active line is not necessarily the one being used for data.
Contact support
Contact support with your order reference and the last step you completed. Keep the eSIM installed while we check: many eSIMs cannot be installed again after deletion. Please contact us before buying the same plan again.
Plan activation
Check when your plan begins
Depending on your plan, the validity period begins at purchase, installation or your first connection to a supported network. Check your plan’s start condition before buying or installing.
- Data allowance and validity
- eSIM support and carrier unlock
- Your order and installation instructions
- Connection guide and customer support