Who sells your plan
SIRIUS DIGITAL LTD, trading as Alaveno, is the seller and your contracting party. Company number 16943087; registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Contact: hello@alaveno.com.
Price, tax and receipt
The checkout total is the complete tax-inclusive amount charged for the order. Alaveno provides a payment receipt. It is not described as a VAT or tax invoice while the seller has no VAT registration number.
Law and consumer protection
These terms are governed by the laws of England and Wales, but they do not remove mandatory consumer rights or the protection of the courts available where you live.
Buying a plan
You must provide an email address you can access and check that the selected phone supports eSIM and is not carrier locked. Your order is accepted when payment is approved and the order confirmation is issued.
Prices are charged in the currency selected at checkout. We do not convert a completed order later.
Using the eSIM
Coverage, data, validity, hotspot availability and activation timing are specific to the purchased plan. Local operators control signal, speed and network availability.
Do not share installation credentials. Once installed, do not delete an eSIM unless support tells you to; many profiles cannot be installed twice.
Fair and lawful use
Use the service lawfully and for personal travel connectivity. Do not resell, interfere with networks, abuse promotions or use the service in a way that harms others.
Problems and responsibility
Contact us promptly if your eSIM is not delivered, cannot be installed or does not connect. Do not buy the same plan again while an earlier payment result is unknown.
Nothing in these terms removes consumer rights that cannot legally be excluded. Our responsibility is limited only where the applicable law permits it.
Data sources
City search data is sourced from GeoNames under the Creative Commons Attribution 4.0 licence. We normalise and index the data for destination search; GeoNames does not endorse Alaveno.
Contact and changes
Use the Alaveno contact form for questions about these terms. Material changes apply to future purchases unless the law requires otherwise; the terms shown with a completed order remain available for reference.